Change my order
Pick what you need below. It only takes a couple of minutes, and our team takes it from there.
Step 2 of 4
It's in your order confirmation email. You can type it with or without the #. Have more than one order? Just enter one, we'll find the others.
Step 3 of 4
Here are the recent orders on your email. Pick the one you didn't mean to place, and we'll cancel it in full. No fee for this.
Live in an apartment or gated community? Add the code here so the driver can get to your door.
This helps our team handle your request faster.
Step 4 of 4
We know this isn't what you want to hear, and we're truly sorry. Here's the honest reason why.
Every order we change or cancel costs us real money that we never get back. The payment company keeps its fees even when we refund you, and our team has to stop the order by hand with our warehouse before it ships.
Unfortunately, some people place orders and cancel them over and over, and it got expensive enough that we had to set one small, fair fee for everyone. We'd much rather not charge it, but it's what keeps our prices where they are.
The $20 is taken out of your refund, and it's only charged if we're able to make the change. If your order has already shipped, there's no fee.
Your order is on its way
Your order was placed and has already left our warehouse, so we're not able to change it anymore. We know that's frustrating, and we still want to help.
Changed your mind about something?
Every order comes with our 90-day money-back guarantee. Once it arrives, if you're not happy, email us at support@kovaria.com and we'll walk you through sending it back.
Need a different address?
Charged twice? Email support@kovaria.com with your order numbers and we'll look into it right away.
Request already received
Our team is already working on it and will email you. If you need to add something, just reply to our email and include this number:
You don't need to do anything else. Your order is on its way, and it's backed by our 90-day money-back guarantee.
Questions in the meantime? We're always one email away at support@kovaria.com.
Our team is already on your case and will do everything we can to make this right for you. We'll email you as soon as it's taken care of.
Since your order is more than 24 hours old, we're checking with our warehouse first, and we'll let you know either way.
Your request number:
No need to send anything else. If you email us, just include this number. Thanks for your patience, we really appreciate you.
Over 60,000 customers have already used Kovaria to take back their days from pain. Imagine waking up and getting through your morning without that ache.
And you're fully covered: your order comes with our 90-day money-back guarantee. If it doesn't help, send it back.
