At Kovaria, we are pleased to offer FREE shipping on all orders!
Orders are typically processed and dispatched within 1–3 business days after being placed. During peak times or holidays, processing may take up to 7 business days. Once your order has been handed off to the carrier, it is officially in transit.
Delivery times vary depending on your location and the shipping carrier. The estimated delivery time frame is 4 to 10 business days.
Please note: Delivery delays may occur due to holidays, peak seasons, or customs processing. These factors are beyond our control and may extend delivery times.
Customers are responsible for providing complete and accurate shipping details at checkout.
Spot a mistake? Email support@kovaria.com within 24 hours of placing your order and we'll fix your address for free. After 24 hours, orders are locked and cannot be changed.
If we spot an issue with your address, we'll hold your order and email you. You'll have 3 business days to fix it. If we don't hear back, your order ships to the address you entered. If the address can't be delivered to at all, the order will be cancelled.
All cancellations (including these) and changes that lower your order total are subject to a $20 processing fee. See our Refund Policy for details.
Important: If a package has already shipped and the carrier marks it as undeliverable due to an incorrect or incomplete address, Kovaria is not responsible for the loss. In such cases, no refunds or reshipments will be issued, as it is the customer's responsibility to provide accurate shipping information. We make every effort to resolve address issues before shipping, but once the order is in the carrier's possession, liability rests with the customer.
We strive to ensure timely delivery, but delays can occur due to:
If we encounter a processing issue with your order (e.g., product availability or address verification), we'll notify you promptly.
Kovaria is not liable for delivery delays caused by external factors, though we'll keep you updated and assist whenever possible.
While we take every precaution to ensure safe delivery, packages may occasionally be lost or stolen in transit. If this happens:
Please note: Kovaria is not liable for lost or stolen packages, as these are outside our control. In unresolved cases, filing a police report may also help.
Kovaria reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most up-to-date version before making a purchase. By completing your order, you agree to the terms outlined in this policy.
For any questions or concerns, reach out to us at support@kovaria.com. We're here to help!
