Updated: October 22, 2026
At Kovaria, we are dedicated to helping you take steps toward relief and improved well-being. We stand behind the quality and effectiveness of our products and recommend using them for a minimum of 14 days to fully experience their benefits. If you are unsatisfied with your purchase after 14 days and within our 90-Day Money Back Guarantee, please contact us at support@kovaria.com for assistance.
We understand that plans can change. Orders go into processing right after they're placed, so please reach out as soon as possible. The fastest way is our order change form: kovaria.com/pages/change-order.
Why is there a fee?
The moment you check out, our payment processor charges us fees on your full order total. When we refund an order, those fees are not returned to us, so every cancelled order costs us money even if nothing has shipped. The $20 processing fee helps cover those non-refundable payment fees and the work of stopping and reversing your order. It is not a penalty. It simply keeps us from passing those costs on to every other customer through higher prices.
We're confident in our products and encourage you to use them for at least 14 days to experience their benefits. If you're still not satisfied, you can return the items within 90 days for a refund. Please note: shipping fees (if applicable) are non-refundable.
To begin your return request, please email us at support@kovaria.com or complete the form on our Contact Us page. Be sure to include your order number or the name and email address used when placing your order so we can locate your purchase and assist you promptly.
As part of the return process, you may be asked to provide photos or a video of the item before shipping it back. This helps us document the item's condition and verify its condition before it is returned to our warehouse. This documentation also protects you as a customer by providing a record of the item's condition before return shipment, should any damage or issues arise during transit or upon arrival at our warehouse.
Providing this documentation when requested helps ensure a clear and transparent return process for everyone involved.
Customers are responsible for return shipping costs, as we do not offer prepaid return labels. You're welcome to choose the shipping method that works best for you. Once we receive your return and confirm that the item is complete, in good condition, and in its original packaging, we'll be happy to process a full refund for the product purchase.
Some of our offers, like the Red Light Activation Gel Bundle, are subscriptions. Here's how they work:
We carefully package all orders to ensure they arrive in excellent condition. However, if your product is damaged (defective or physically broken) upon arrival, please report it right away by submitting a claim at kovaria.com/pages/claim with clear photos and videos of the issue. This is the fastest way to get it resolved. If eligible, customers may choose either:
A gentle reminder that only one resolution option (replacement or refund) may be selected per order. Please note: damage to packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements.
We strive to process and deliver all orders as quickly as possible. However, delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, customs processing, weather conditions, peak shipping periods, or other unforeseen events.
If your package experiences a delay, we recommend first contacting the shipping carrier directly, as they often have the most up-to-date tracking information.
In the rare event that a shipment is significantly delayed or appears lost in transit, we may require up to 30 days from the order date before determining eligibility for a replacement shipment or refund. This allows sufficient time for the carrier to complete delivery or resolve any transit-related issues that may arise.
Once an order has been handed over to the carrier, we are not responsible for delays, loss, theft, or damage that occur during transit. However, we will make reasonable efforts to assist customers in resolving shipping-related issues whenever possible.
Please ensure that the shipping address entered at checkout is correct. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.
We understand that mistakes can happen, and we're here to help make things right as smoothly as possible. If an order was placed using an incorrect or incomplete shipping address and the package has already been shipped, delivered, or returned to sender, here's what we can offer:
Once we approve your refund, allow about 10 business days for it to hit your account. That wait is on your bank's end, not ours. If it's been longer, check with your bank first, then email us at support@kovaria.com
We reserve the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing. By completing your purchase, you acknowledge and agree to the terms outlined in this policy.
For further questions or concerns, please contact us at support@kovaria.com. We're here to help!
