At Kovaria, we are dedicated to helping you take steps toward relief and improved well-being. We stand behind the quality and effectiveness of our products and recommend using them for a minimum of 14 days to fully experience their benefits. If you are unsatisfied with your purchase after 14 days and within our 90-Day Money Back Guarantee, please contact us at support@kovaria.com for assistance.
We understand that plans can change. If you need to cancel or modify your order, please contact us within 24 hours of placing it. After this window, your order may already be in processing or shipped, and changes may no longer be possible.
All cancellations are subject to a $20 restocking fee to cover processing and handling costs incurred once an order is placed. This policy helps us maintain fast turnaround times and quality service for all customers.
For assistance, please contact our support team at support@kovaria.com
We’re confident in our products and encourage you to use them for at least 14 days to experience their benefits. If you’re still not satisfied, you can return the items within 90 days for a refund. Please note: shipping fees (if applicable) are non-refundable.
To begin your return, please email us at support@kovaria.com or fill out the form on our Contact Us page. Be sure to include your Order Number or the Name and Email Address used when placing your order to help us process your request quickly.
Customers are responsible for return shipping costs, as we do not offer prepaid return labels. You’re welcome to choose the shipping method that works best for you. Once we receive your return and confirm that the item is complete, in good condition, and in its original packaging, we’ll be happy to process a full refund for the product purchase.
We carefully package all orders to ensure they arrive in excellent condition. However, if your product is damaged (defective or physically broken) upon arrival, please report it right away by emailing us at support@kovaria.com with clear photos and videos of the damage. If eligible,
Customers may choose either:
A gentle reminder that only one resolution option (replacement or refund) may be selected per order.
Please note: damage to packaging alone does not qualify as a damaged product. Items damaged through normal use, wear and tear, or misuse are not eligible for refunds or replacements.
We strive to process and deliver all orders as quickly as possible. However, delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, customs processing, weather conditions, peak shipping periods, or other unforeseen events.
If your package experiences a delay, we recommend first contacting the shipping carrier directly, as they often have the most up-to-date tracking information.
In the rare event that a shipment is significantly delayed or appears lost in transit, we may require up to 30 days from the order date before determining eligibility for a replacement shipment or refund. This allows sufficient time for the carrier to complete delivery or resolve any transit-related issues that may arise.
Once an order has been handed over to the carrier, we are not responsible for delays, loss, theft, or damage that occur during transit. However, we will make reasonable efforts to assist customers in resolving shipping-related issues whenever possible.
Please ensure that the shipping address entered at checkout is correct. If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a resend or refund.
We understand that mistakes can happen, and we’re here to help make things right as smoothly as possible. If an order was placed using an incorrect or incomplete shipping address and the package has already been shipped, delivered, or returned to sender, here’s what we can offer:
1. Reshipment
We can resend your order to the correct address.
There is a $20 reshipment fee, which helps cover shipping and handling costs. This option lets you receive a new package without needing to repurchase the item in full.
2. Refunds
If you decide not to proceed with a reshipment, please note that we’re unable to issue a refund in cases where the original address provided was incorrect. This is because the shipping and processing costs have already been incurred on the first shipment.
Once we approve your refund, allow about 10 business days for it to hit your account. That wait is on your bank's end, not ours. If it's been longer, check with your bank first, then email us at support@kovaria.com
We reserve the right to update this Refund & Return Policy at any time. Customers are responsible for reviewing the most current version of this policy before purchasing. By completing your purchase, you acknowledge and agree to the terms outlined in this policy.
