Device claim
Three quick steps. Once we get your video, our team reviews it and follows up by email.
It's in your order confirmation email.
Step 2 of 3
Our team will confirm the final option after reviewing your video.
Step 3 of 3
Uploading can take a minute or two. Please stay on this page until you see the green checkmark.
Uploading...
Warranty check
Your order from is outside our 90-day warranty, so we can't send a free replacement. We're sorry it stopped working.
We still want to take care of you. Here's 10% off a new one:
Before you buy: a full 3-hour charge with a different charger fixes a lot of charging problems. Worth a try.
We got your video and your details. Our team will review this and reach out to you shortly by email.
Your claim number:
You don't need to send anything else. If you email us, just include this claim number.
