Device claim
Three quick steps. Once we get your video, our team reviews it and follows up by email.
Your order number is in your order confirmation email, e.g. #12345. Numbers only, with or without the #. It is not the KC- code.
Step 2 of 3
Our team will confirm the final option after reviewing your video.
The more detail you give, the faster we can approve your claim.
Step 3 of 3
Claiming more than one device? Show all of them in this one video. Uploading can take a minute or two. Please stay on this page until you see the green checkmark.
Uploading...
Warranty check
Your order () is outside our 90-day warranty, so we can't send a free replacement. We're sorry it stopped working.
We still want to take care of you. Here's 10% off a new one:
Before you buy: a full 3-hour charge with a different charger fixes a lot of charging problems. Worth a try.
Claim already submitted
A claim for this order was submitted on . Our team is reviewing it and will email you.
Your claim number:
Need to add something? Just reply to our email and include this claim number.
We got your video and your details. Our team will review this and reach out to you shortly by email.
Your claim number:
You don't need to send anything else. If you email us, just include this claim number.
