A few quick steps. This page checks your order and tells you exactly what to do.
Don't have it? No problem. We'll find your orders from your email.
Step 2 of 4
What are you returning?
Which order?
Which items, and how many?
We couldn't find an order on that email, so our team will look it up by hand. Just tell us what you're returning.
Good news: you don't need to send gel or cream back. Our team handles those for you. Heads up: refunding the Gel Bundle ends your free 1-year TheraWrap warranty (back to 90 days) and stops your monthly gel. If you only want the deliveries to stop, you can cancel future deliveries anytime at subscriptions.kovaria.com instead.
Why are you returning it?
If your device is broken, you may be able to get a free replacement instead. Start a device claim here. Still want your money back? Just continue.
Step 3 of 4
Pick what works best for you.
Step 4 of 4
How to send it back.
Do these in order:
Put everything back in its original packaging, complete and in good condition.
Before you seal the box, take a photo of everything you're sending back.
Ship it to the address below with any carrier you like (USPS, UPS, FedEx...). Return shipping is paid by you. We don't provide a prepaid label.
Keep your shipping receipt and your tracking number.
Come back to this page (same link) and send us your 2 photos and the tracking number below.
Ship it to:
Hunter c/o Kovaria East Warehouse 570 Solon Rd Bedford, OH 44146 USA Phone: 440-252-5287
Haven't shipped it yet? That's fine. Do the steps above, then come back to this page to finish. We'll remember what you entered on this device.
Already shipped it? Send us proof.
Why we need these: the photos show what you sent, and the tracking number proves it's on its way. If the carrier ever loses it, you're covered, because we can see you shipped it.
1. Photo of everything you sent back
2. Photo of your shipping receipt
Can't upload photos? Email support@kovaria.com with your name and tracking number and we'll help.
Last step
Confirm your request.
Guarantee check
Your order is past our 90-day guarantee.
Your order () is outside our 90-day money-back guarantee, so we can't take it back for a refund. We're sorry it didn't work out.
We still want to take care of you. Here's 10% off your next order:
Is your device broken? Check if it's still under warranty on our claim page.
Already requested
We already have a return for this order.
A return for this order was requested on . Our team has it and will email you.
Your request number:
Need to add something? Just reply to our email and include this number.
Got it. Your return is on file.
Your request number:
Once we approve your refund, allow about 10 business days for it to show in your account (that part is up to your bank). If you email us, include this number.
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